Help Center
Frequently Asked Questions
Find answers about appointments, The Real Drip products, orders, and caring for your hair between visits.
Salon & Appointments
How do I book?
Visit the Book page and select an available service and time.
What should I book first?
If you are unsure, start with a consultation.
How do I prepare?
Follow the preparation details shown with your chosen service.
Is a deposit required to reserve my appointment?
A deposit or payment in full is required at the time of booking to reserve your appointment.
The Real Drip
What is The Real Drip?
Our hair care line created to complement healthy hair maintenance.
What sizes and options are available?
The Real Drip Hair Growth Oil is available in four purchasing configurations:
- 1 oz — In-Salon Pickup — $10
- 1 oz — Shipped to You — $14
- 2 oz — In-Salon Pickup — $16
- 2 oz — Shipped to You — $25
Can I use it between appointments?
Yes, according to the product directions and your individual hair needs.
Will it guarantee hair growth?
Results vary; no product can promise the same outcome for everyone.
Orders
How do I place an order?
Browse The Real Drip Hair Care Collection on our website, select your products, add them to your cart, and follow the checkout instructions to complete your purchase.
Can I modify or cancel my order after placing it?
Contact our customer support team as soon as possible. We will do our best to accommodate changes or cancellations before an order is processed or shipped. Once shipped, an order cannot be changed or canceled.
Do I need an account to order?
An account is not required if guest checkout is available on our website. You can complete your purchase through checkout without registering.
Payments
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may include major credit and debit cards and supported digital wallets.
Is my payment information secure?
Payments are processed through our payment provider; we do not store full card details on this website.
Do you offer payment plans or financing?
We do not currently offer payment plans or financing. Payment is due in full at checkout.
Shipping
Where do you ship?
We currently plan to ship within the United States. Available delivery destinations will be confirmed during checkout.
How long does shipping take?
Our estimated order processing time is 1–3 business days. Once shipped, delivery is generally estimated at 3–7 business days, depending on your location and the carrier. Holidays, weather, and carrier delays may affect delivery.
How much does shipping cost?
Shipping charges apply to every order. Rates are calculated at checkout based on your order and delivery location. We do not offer free shipping.
Returns & Replacements
What is your return policy?
All sales of The Real Drip Hair Care Collection are final. We do not accept returns or exchanges for change of mind. If an item arrives damaged, defective, or incorrect, you may request a replacement within 7 days of delivery. This policy does not limit rights provided by applicable law.
How do I request a replacement?
Contact our customer support team within 7 days of delivery. Provide your order number, a description of the issue, and clear photos of the affected item. We will review the claim and, if approved, provide instructions for receiving a replacement.
When will I receive my refund?
We offer replacements rather than refunds for approved claims involving damaged, defective, or incorrect items. Refunds are not offered except where required by applicable law.
Contact & Support
How do I reach customer support?
You can reach us through our Contact page or by phone at +1 (662) 544-4835.
What are your support hours?
We operate by appointment only. Reach us through the Contact page or by phone, and we'll respond as soon as we're able.
Do you offer wholesale or partnership opportunities?
Yes! We welcome inquiries about potential wholesale opportunities, salon partnerships, retail collaborations, and other business relationships involving The Real Drip Hair Care Collection. Please contact our team to discuss opportunities.